2. Subscription, Billing & Refund Policy

## 2.1 Plans and billing cycle

- Plans, features, outlet limits, and prices are listed on the Platform website's pricing page ("/pricing"). Depending on the plan, billing is **per brand or per outlet**, as specified in the plan you select. Billing is in advance, monthly or annually as selected.
- All fees are in ₹. An invoice is issued for every charge to your registered email. (GST will be added, and tax invoices issued, only if and when Wephoton obtains GST registration · see Section 1.5.)

## 2.2 Free trial

- New merchants receive a **30-day free trial** of the plan selected at signup. No charge is made during the trial.
- At the end of the trial, the subscription converts to the published paid rate; you will be notified before the first charge. Cancel any time during the trial to avoid charges.
- One trial per merchant/brand. Wephoton may withdraw a trial for AUP violations.

## 2.3 Auto-renewal and e-mandates

- Subscriptions renew automatically unless cancelled before the renewal date.
- Recurring payments, where enabled, run through the payment aggregator's RBI-compliant e-mandate framework: additional factor authentication on mandate creation, pre-debit notification at least 24 hours before each charge, and re-authentication where transaction limits require. You may cancel the mandate any time via the dashboard or the gateway's mandate link.

## 2.4 Failed payments, downgrades, upgrades

- Failed renewal: **7-day** grace period with reminder notices, then suspension. Data is retained per Section 1.7 timelines even during suspension.
- Upgrades take effect immediately with pro-rated charge; downgrades take effect from the next cycle. Feature loss on downgrade (e.g., outlet limits) is your responsibility to manage.

## 2.5 Refunds on subscription fees

- Fees are **non-refundable** except: (a) double-billing errors; (b) charges after a confirmed cancellation; (c) a service-level credit under Section 6; or (d) termination by you for our uncured material breach, in which case unused whole months of a prepaid annual plan are refunded pro-rata.
- Approved refunds are processed to the original payment method within **7 business days**.

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