5. Acceptable Use Policy
v1.0You and your staff must not:
1. list or sell items that are illegal to sell, require licences you do not hold (e.g., liquor without excise licence), or are misdescribed (including false veg classification or false portion weights);
2. manipulate ratings (self-reviews, incentivised reviews without disclosure, review suppression by intimidation);
3. use diner contact data for spam or sell it to third parties;
4. process payments unrelated to genuine dine-in orders (Section 3.5);
5. misrepresent offers or advertise pricing you do not honour at the table;
6. share logins across outlets or with third parties, or attempt to bypass role/outlet/room scoping;
7. probe, scan, overload, reverse engineer, or scrape the Platform, or introduce malware;
8. use the Platform in violation of any law, including FSSAI regulations, GST law, and the Legal Metrology Act.
Violations may result in warning, feature restriction, suspension, or termination depending on severity, and reporting to authorities where legally required.
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