5. Ratings & Review Guidelines

1. You may rate and review only orders you actually placed through the Platform.
2. Reviews must reflect your genuine experience. Incentivised or paid reviews without disclosure are prohibited (Consumer Protection Act, 2019 and applicable guidelines on fake reviews).
3. Prohibited content: profanity, hate speech, threats, personal data of others (names/photos of staff without consent), promotional/spam content, allegations of crime, and content that infringes others' rights.
4. Restaurants can view ratings; they cannot edit your review. We may remove reviews that violate these guidelines or applicable law, and will act on valid takedown requests per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
5. You grant Wephoton and the reviewed Restaurant a non-exclusive, royalty-free licence to display your review on the Platform.
6. To edit or delete your review, use the in-app option or contact the Grievance Officer.

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