4. Payment, Refund & Cancellation Policy

## 4.1 Payment options

- **Pay online:** through our payment aggregator's hosted checkout (UPI, cards, netbanking, wallets, as available). All amounts are in Indian Rupees (₹).
- **Pay at restaurant:** cash or any mode the Restaurant accepts directly, including payment collected at your table by Restaurant staff. Payments made directly to the Restaurant are the Restaurant's responsibility; Wephoton does not process or hold them.

Wephoton does not itself handle, hold, or pool your money. Online payments are collected and settled by the RBI-authorised payment aggregator directly to the Restaurant (subject to the aggregator's escrow and settlement process).

## 4.2 Card and payment data

Card details are entered only on the payment aggregator's PCI-DSS-compliant checkout. Wephoton never sees or stores your card number or CVV. Card storage/tokenisation, if offered, is performed by the aggregator under RBI's card-on-file tokenisation framework, with your consent, at checkout.

## 4.3 Order cancellation

- You can cancel or modify an order **only before any item enters "preparing" status**. After that the order is locked (Section 1.5 of the Terms of Use).
- If you cancel an online-paid order before preparation begins, the full amount is refunded (Section 4.5).
- The Restaurant may cancel an order (e.g., item unavailable). In that case any online payment for the cancelled items is refunded in full.

## 4.4 When you are entitled to a refund

| Situation | Refund |
|---|---|
| Payment debited but order not created / payment failure | Full automatic refund (see 4.5) |
| Duplicate/double charge for the same order | Full refund of the duplicate charge |
| Order cancelled by you before preparation | Full refund |
| Order or items cancelled by the Restaurant | Full refund for cancelled items |
| Food quality, wrong item served, service complaints | Raise with the Restaurant first · the food sale contract is with the Restaurant. If the Restaurant approves a refund, it is processed to your original payment method. You may escalate to our Grievance Officer if unresolved (Section 6). |

## 4.5 Refund timelines and method

- Refunds are made **only to the original payment method**. No cash refunds for online payments.
- Approved refunds are initiated within **2 business days** of approval. The payment aggregator and your bank typically credit the amount within **5–7 business days** (UPI is usually faster; card refunds depend on the issuing bank).
- If a refund is not received within 10 business days of our confirmation, contact **support@wephoton.in** with the transaction reference.

## 4.6 Chargebacks

Raising a chargeback with your bank for a legitimately delivered and consumed order may result in suspension of your access. Please contact us first · most issues resolve faster through our grievance process.

## 4.7 Taxes and invoices

Prices, GST, and any service charge on your food bill are determined and invoiced by the Restaurant, which is the seller of record for the food. Ask the Restaurant for your tax invoice.

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