6. Grievance Redressal Policy
v1.0## 6.1 First step · the Restaurant
For food quality, billing at the counter, service, or staff conduct, raise the issue with the Restaurant's manager at the outlet. Most issues are best resolved on the spot.
## 6.2 Platform grievances · Grievance Officer
For issues with the Platform, payments, refunds, your personal data, or content (reviews), contact our Grievance Officer, appointed under the Information Technology Act, 2000 and rules thereunder, the Consumer Protection (E-Commerce) Rules, 2020, and the DPDP Act, 2023:
> **Grievance Officer:** M. Mohamed Thavfeek
> **Designation:** Grievance Officer, Wephoton (Dawingo Resto)
> **Email:** support@wephoton.in
> **Phone:** +91 89391 29202 (Mon–Sat, 9:00–21:00 IST)
> **Address:** No. 5, Kannappar Street, MMDA Nagar, Chitlapakkam, Chennai, Tamil Nadu – 600064, India
**Timelines:** complaints are acknowledged within **48 hours** and resolved within **15 days** (data-related grievances within the period prescribed under the DPDP Rules).
## 6.3 Escalation
If you are unsatisfied with the resolution, you may approach:
- the **Data Protection Board of India** (for personal data grievances, after exhausting our grievance process);
- the consumer dispute redressal commissions under the **Consumer Protection Act, 2019**;
- the **National Consumer Helpline** (1915 / consumerhelpline.gov.in).
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*© 2026 Wephoton (sole proprietorship of M. Mohamed Thavfeek). "Dawingo Resto" and the Dawingo Resto logo are trademarks of Wephoton. All rights reserved.*